Returns feel is the bad omen for retailers. So, many stores implement the “No Refunds and No Return Policy.” however, as a businessman, you also want to be fair, because it is necessary as to maintain the good relationship between you and your shoppers. This is what will improve their shopper loyalty.
The solution for this is to offer flexible shipping options. Because, with this, a business can minimize the need for returns and exchanges and keep the sales smooth sailing. Now, let’s introduce, “click and collect.”
What’s with all the click, click, click?
Ordering online is now one of the most convenient forms of purchase in the modern time and as time pass by, it continuously assures the convenience that it offers.
With the increasing popularity of this shipping option, more customers place trust brands and more people are using it with confidence that the will be able to get what they’ve purchased in time.
Many people are now also hooked with same –day delivery. There is an evident boost to the sales of those companies who offer this shipping option next to “free delivery.”
With click and collect, customers can enjoy all the best bits of online shopping, with the benefits of a real store transaction.
No wonder people like it and is considered the best of both worlds.
Reducing returns and exchange
Now, a customer can check the size, color, and shape before walking out and upselling at the same time, thousands of stores are decreasing returns and selling more, all while offering highly valued flexibility.
It can also eliminate the threat of damaged goods securing the favor to both seller and buyer. This also helped a lot to retailers of perishable and delicate items to assure customer satisfaction. You can now wave goodbye to complaints!
But what you should remember is that no matter how attractive your offers are and convenient your shipping system may seem, what will matter is still the overall quality of your service and product.
The importance of getting the correct order and preparing it for them:
Remember they’ve travelled a certain distance for that so you don’t want your customers to get pissed with an incorrect of poor quality item. So it’s your responsibility to assure that your service and your product is worth every penny paid by your dear shopper.
Knowing this could is just the half of the whole puzzle. Being able to apply it is what will make the difference.
SALES UP!
Another good thing about offering store pick-up is that you’re gaining high possibility of upsells and extra revenues. This is by also taking advantage of the visit of your customer, where you can maximize the opportunity. In short, you’re indirectly luring them to buy for more.
In-store pick up is a total game-changer when handled properly. It opens a lot of opportunities to the merchant to boss the sales and further establish the connection with the customers.
So if you’re one of those who believe in the many benefits of store-pickup, you can now start getting ready to pack some more!