As a merchant, the process incorporated to your workers is important and inevitable. It cycles around finding, then hiring to preparing new workers for their job. Of course, the main goal is to make every staff productive enough for your products and services to be competitive.
However, most owners find this time consuming and costly.
Instead, when current workers failed to do what is expected to them, the usual immediate option is to send them home and hire a new one, especially for retailers who don’t want to waste time to ducks which won’t give them the gold egg.
Not knowing that hiring newbies can even be more expensive than training and retaining current workers.
The problem is that we settle to the quality of the products and services that we can provide by utilizing only the current knowledge and skills of our workers.
Not knowing that we could offer a lot more, especially when our retail staff undergoes enough training and skill-development.
These could boost revenues and the work quality by 110%! So, those who actually realize this reality acquire an advantage while those who do not continue to suffer the consequences.
Duties won’t be performed well with employees who lack preparation and training. This eventually lead to poor service and lots of undone tasks which will add burden to all especially to YOU as the merchant.
They say it will take time before a worker becomes fully productive and it will drain your resources.
So why choose to go back to zero?
Why not instead of hiring more and more inexperienced newbies, use your resources wisely by investing for the improvement your current employees whom you established good relationship with?
But, if you think that it would require a lot of efforts, time and money which you think you can’t afford, you’re wrong. There’s actually a thousand of ways to be able to train and another good thing about this is, you don’t have to do it personally nor pay someone else to do it.
Though, there are consulting firms that you can hire to help you out creating a new program suited for your business or you can also spend on existing training programs. However, you might also want to consider the use of the internet and the modern technology to create your own, personalized training program.
This way you can also teach yourself a lot of things and at the same time, you can explore and create a program that will suit the needs of your business based on your perspective. You will have your own strategies and techniques and you can make sure that you’re familiar with the system just like the back of your hand.
INTRODUCING THE POWER OF ONLINE TRAINING
There are plenty of software/apps that can assist you to accomplish this not-so-easy task. More and more merchants now prefer to utilize the advancement of technology to be successful with their businesses because online training guarantees accessibility, convenience and efficiency.
Some of the best recommendations would be Lessonly, MindFlash, Retail Sales Associate (RSA) Certification, Retail Training Services and Shopify POS; each of these offer different mechanisms and systems that you can integrate to make a system to train your staff in only a matter of minutes. You can do it with your phone or laptop anytime and anywhere you want.
By starting with this, it may be little by little but surely, there will be a great improvement to the working practice of your staff. Not only will they be thankful but you will also surely reap what you have sown with their improved and more productive skills.
Now, you’re all set!